Frequently Asked Questions

Here you’ll find answers to common questions our clients ask. Start by selecting one of the links below.

If you don’t see what you need – call or contact us online.

How do I go about getting an estimate?

We have a large selection of prices online. But if you do see what you are looking for please contact us above for a estimate or give us a call and talk with one of our customer service representatives.

In what format would you like the files? 

We prefer all files in PDF or EPS format.

This can be done by saving as or exporting your files. Under Properties select Press Quality and Save your PDF

• Convert all your text to outlines or paths
• Embed all Images in CMYK Mode

At what resolution should I save my photos and graphics?

Resolution should be set to 300 dpi. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed. Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

What is a proof and why is it important that I look at it?

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

What is the Pantone Matching System?

In short, printers and monitors produce colours in different ways. Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most—but not all—of the colours in the RGB colour model. Depending on the equipment used, CMYK generally matches 85–90% of the colours in the RGB model. When a colour is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest colour that will match. Programs like Adobe Photoshop will allow you to choose which colour will be replaced. Others may not.

Why do the printed colours look different from the colours on my screen?

Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black)

Is white considered a printing colour?

What file format should I use when submitting my electronic document for printing? PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

Once I submit the documents, how long will it take to finish my job?

Each Products has a delivery time on the the page. I you would like something sooner Please get in touch above. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.